Outlook 2007- Save Password Not Retained

[Larry R]

In Outlook 2007, the PC would not respond to the shutdown command. I restarted with the restart button.
When the pc came back up, a box displayed showing that a registry file had been recovered. Now the pc will not retain my Inet password and repeatedly asks for it upon sending or receiving email. Since then I have:
*Setup a new Outlook profile and deleted the old one.
*Disabled COM add-ins and started in Safe Mode

The problem still exists

According to Microsoft Article 290684, my next step is to Edit the registry which I’m reluctant to do, or get MS on the phone $$$ or chat session to resolve the problem.
I'm using a POP mail server
Any suggestions?

[Jack Stoner]

If you haven't tried the System Restore, give that a shot. System Restore can be accessed from Start/Programs/Accessories/System Tools. Select a restore date PRIOR to the problem.

[Wiz Feinberg]

In addition to System Restore, you should run Chkdsk to fix file system errors caused by the bad shutdown. Every bad shutdown causes files in use to become scattered and sometimes corrupted or cross linked. Chkdsk can usually repair these errors.

Go to Start (or desktop icon for) "My Computer" and open it. Right-click on the icon for your boot drive (usually C:) Select Properties > Tools. Under the category Error Checking click on the "Check Now" button. Place a check in the top option (Automatically fix file system errors), then click Start. A pop-up box will appear telling you that error checking has to be scheduled because the drive has files locked as in use. Answer Yes to schedule a disk error check on the next bootup. Reboot the computer and allow the disk check to proceed. Do not touch any keys until the PC has restarted and comes to the Welcome Screen, or your Windows Desktop.

[Larry R]

That's another problem. I have my pc setup for System Restore points but it didn't work. When I selected a restore point prior to the problem, the pc went through the motions of doing the restore and momentarily gave me a screen saying it was being restored. It then did it's reboot and came back with a screen saying the pc could not be restored. I tried another restore point but the same thing happened, No Restore.

[Larry R]

I ran chkdsk and restarted the pc. No change. Box still pops up requesting pwd. I ran chkdsk again. No change. I tried restore point again. Still won't let me restore to an earlier date before problem started.

[Joe Harwell]

You can try the Outlook repair option.

[Larry R]

Joe, can you expand on that one. There's a lot of repair options for Outlook.

Email me if you need to.

Thanks
Larry R

[Joe Harwell]

Hi Larry

Here's the link for this and more info:
http://support.microsoft.com/kb/924611

Run the Detect and Repair tool from Add or Remove Programs

1. Click Start, and then click Control Panel.
2. If you are running Microsoft Windows Vista or Microsoft Windows 7, do the following:
1. Click Programs, and then click Uninstall a Program.
2. Click the name of the Microsoft Office Edition 2007 you want to change, and then click Change.
3. Click Repair, and then click Continue.
Note In Classic view on Windows Vista or in Icon View on Windows 7, double-click Programs and Features. Click the name of the Microsoft Office Edition 2007 you want to change, and then click Change. Click Repair, and then click Continue.

If you are running Microsoft Windows XP, do the following:
1. Click Add or Remove Programs.
2. Click the name of the Microsoft Office Edition 2007 you want to change, and then click Change.
3. Click Repair, and then click Continue.
Note In Classic view, double-click Add or Remove Programs, click the name of the Microsoft Office Edition 2007 you want to change, and then click Change. Click Repair, and then click Continue.

[Joe Harwell]

Here's a good read on running Dianostics:

http://www.howtogeek.com/howto/microsof ... fice-2007/

Sometimes a complete uninstall/reinstall is the best fix.

I moved on to Thunderbird.

[Wiz Feinberg]

Try running the system file checker from the Run box, using this command: sfc /scannow and press enter to run it. you should have your Windows disk in your CD/DVD drive, as the SFC will need fresh files if it finds corrupted ones.

If that fails, try reinstalling Windows as a repair reinstallation.

[Joe Harwell]

Hey Larry

Just wonder if you got your problem resolved.

Would be interested in the fix if you did.

[Larry R]

Thanks Joe for bringing this up. After several weeks of working 12 hr days plus a broken computer, I finally had time to repair it this past weekend. I exhausted all of the methods mentioned in this thread plus others from the internet. I thought for sure that the repair/install would do the trick but after 2 attempts at it, the pc would freeze when the Windows logo appeared. The pc rejected a restore point multiple times without explanation. It went through the entire process of restoring to an earlier date prior to the problem but the finale was "Your computer cannot be restored".
The solution that remedied the problem was a full wipe of drive C and a fresh install of Win XP. Apparently something was corrupted to the point that a repair/install would not correct the problem.
I want to thank everyone for their input in this matter and I hope it helps anyone in the future that encounters the same problem.

Larry

[Joe Harwell]

I hate when that happens.

I have had that kind of crash when Outlook couldn't log on to the mail server. It would just set there and grind like you said.

Thanks for the reply.